Optimised Customer Experience
Whilst our previous proactive activities focus on ensuring our Field Force maintain the exacting standards we expect, our Post Visit Internal Quality Check focuses on the completeness, quality and data completed within our reports to be provided to our clients.
As an added value service, we ensure the outputs are accurate, aligned, and completed prior to delivery to drive optimal output quality.
These checks ensure all site visit reports are inspected by a senior CSS Quality Manager to verify, validate, and approve all information prior to delivery to the client, providing accurate data insight and focus on the key areas as outlined opposite.
- Right first-time completion of reporting removing unnecessary additional activity.
- Adherence to clients unique requirements ensuring alignment to project scope.
- Assignment and ownership of defects ensuring correct categorisation.
- Identification of trends through RAG system to support ongoing enhancement of service.
For more details on our Audits & Surveys, Click Here
